Return and Refund Policy

Last updated: August 21, 2026

Thank you for shopping with Alphina Paws. We want you to be satisfied with your purchase and have created this Return and Refund Policy to clearly explain your options if there is a problem with your order.

30-Day Return Policy

You may request a return within 30 days after your order is delivered.

To be eligible for a standard return, the product should be in substantially the same condition in which you received it, with all included components, accessories, and packaging where reasonably possible.

To begin a return, please contact us through the Contact page on AlphinaPaws.com and include your order number and the reason for your return.

Please do not send a product back before receiving return instructions from us.

Pet-Contact and Hygiene Items

For health and hygiene reasons, products that have been used by or on an animal, contaminated, heavily soiled, damaged through use, or otherwise made unsuitable for resale may not qualify for a return for change-of-mind reasons.

This restriction does not limit your rights if an item arrived defective, damaged, materially different from what you ordered, or if applicable law otherwise requires a refund or replacement.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete, or you receive the wrong item, contact us as soon as reasonably possible through our Contact page.

Please provide your order number and, when reasonably requested, photographs or other information showing the issue so that we can evaluate and resolve the problem.

If we confirm that the product was damaged, defective, or incorrectly fulfilled, we may provide an appropriate remedy such as a replacement, refund, or other solution at no additional cost to you, as required by applicable law.

Return Shipping

If a return is requested because you changed your mind, ordered the wrong product, or otherwise no longer want an item that was correctly fulfilled and is not defective, you may be responsible for return shipping costs.

If the return is the result of our error, such as receiving an incorrect, damaged, or defective product, Alphina Paws will provide an appropriate remedy and will not require you to bear return shipping costs when prohibited by applicable law.

Shipping charges originally paid are generally non-refundable on change-of-mind returns unless required by law.

Refunds

Once an eligible returned item is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

After we issue the refund, your bank, card issuer, digital wallet provider, or other payment provider may require additional processing time before the funds appear in your account. Those processing times are controlled by the financial institution and are outside our control.

Exchanges

If you receive a defective, damaged, or incorrect item, contact us and we will determine whether a replacement, exchange, refund, or another appropriate remedy is available.

For ordinary exchanges, the quickest available option may be to return the eligible item and place a new order after the return has been approved.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to honor cancellation requests received before an order has entered processing or fulfillment. Once an order has been processed or shipped, cancellation may no longer be possible and the applicable return process will apply instead.

Lost or Missing Packages

If tracking indicates that a package has not been delivered within the expected timeframe, contact us so we can review the shipment.

If tracking shows a package as delivered but you cannot locate it, please first check the delivery area, household members, neighbors when appropriate, and the shipping carrier.

We will provide reasonable assistance with legitimate lost-package or delivery issues. Any rights you have under applicable consumer-protection laws remain unaffected.

Refused or Undeliverable Packages

Orders returned to us because of an incorrect or incomplete shipping address supplied by the customer, refusal of delivery, or failure to retrieve a package may be refunded after the merchandise is returned to us, less shipping costs when permitted by applicable law.

Non-Returnable Situations

Unless required otherwise by law, we may decline change-of-mind returns for products that have been materially used, altered, damaged after delivery, contaminated, or returned without the components originally included with the product.

Nothing in this policy eliminates rights or remedies that cannot legally be waived.

Refund Abuse and Fraud

We reserve the right to decline fraudulent, deceptive, or abusive refund or return requests where permitted by law.

This provision will not be used to prevent customers from exercising legitimate payment-dispute rights, consumer-protection rights, or other rights available under applicable law.

Consumer Rights

This policy is intended to provide rights in addition to any non-waivable protections available to you under applicable local, state, or federal law.

Where this policy conflicts with a mandatory consumer-protection law, the applicable law controls.

Contact Us

For return, refund, cancellation, damaged-item, or order-related questions, please contact us through the Contact page on AlphinaPaws.com.